Customer Care Program

Description​

CUSTOMER CARE
Long-term relationships
We believe the key to success lies in our ability to support and establish mutually beneficial long-term relationships with our customers during the life cycle of the equipment. We genuinely care about our customers.

At Moba we strive for MAXIMUM AVAILABILITY, MINIMUM OPERATING COSTS and OPTIMUM OPERATING RESULTS for our customers’ equipment and operation.

Our Customer Care Program consists of:
– Extended Warranty
– Inspection & Service Level Agreements
– Remote Machine Monitoring & Process Optimisation
– Productivity Assessment, Consultation, Reporting and Advice
– Care packs, custom made packages
– 24/7 Helpdesk and field support
– Compliance

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